FAQ

1. What are the processing and delivery times for my order?

Order Processing:
Orders are processed and shipped within 0 to 1 day.
Delivery to your home takes between 3 to 6 days.

The total delivery time is 3 to 7 days.

You will receive a confirmation email with a tracking number once your order has been shipped.

2. What are the delivery fees?

Delivery is free for all orders.
Costs may vary based on the weight, quantity, and destination of your order.

3. How can I track my order?

Once your order is shipped, you will receive an email containing a tracking link. You can track your order in real-time using this link. If you have trouble tracking your order, please contact us at contact@topmontessori.com

4. What is your return and refund policy?

You have 14 days from the receipt of your order to return a product.
The item must be unused, in its original condition, and in its original packaging.
To initiate a return, contact us at contact@topmontessori.com with your proof of purchase.
Return shipping fees are the responsibility of the customer and are non-refundable.
Once the item is returned and inspected, we will send you a confirmation email and inform you of our decision regarding your refund.

5. Can I cancel or modify my order?

Orders can be canceled or modified if you contact us within 24 hours of your purchase at contact@topmontessori.com. After this period, if the order has already been processed or shipped, we will not be able to cancel or modify it.

6. What should I do if I receive a defective item?

If you receive a defective item, please email us at contact@topmontessori.com with the following:

• Proof of purchase

• A photo of the defective item

• Your preference for a replacement or a refund

7. What materials are used for the Montessori toys?

Our Montessori toys are made from high-quality materials, ensuring safety and durability. The toys are primarily made from natural wood, non-toxic paints, and hypoallergenic materials to ensure your child’s safety and enjoyment.

8. How should I care for and clean my Montessori toys?

We recommend cleaning your Montessori toys with a soft cloth dampened with water. For wooden toys, avoid soaking them in water. Use mild, non-toxic cleaners when necessary, and avoid harsh chemicals to maintain the integrity of the toys.

9. Are the Montessori toys safe for children?

Yes, our Montessori toys are designed with safety in mind. They are made from child-safe, non-toxic materials and undergo strict quality checks to ensure they meet safety standards. They are perfect for fostering your child's development while keeping them safe.

10. Do you offer customization options for the Montessori toys?

At the moment, we do not offer customization options for our Montessori toys. However, we regularly expand our range of toys, colors, and designs to meet your needs.

11. Can I exchange a product for a different size or color?

Yes, you can exchange a product for a different size or color of the same model. Contact us at contact@topmontessori.com to initiate an exchange. Exchanges are subject to the same conditions as returns.

12. What payment methods are accepted?

We accept payments by credit card (Visa, MasterCard, American Express), PayPal, and Shop Pay. All payments are secure and encrypted to guarantee your safety.

13. Are there any restocking fees?

There are no restocking fees for returns. It's free! You can return items according to our return policy without incurring any additional charges other than the return shipping fees, which are the customer's responsibility.